They have a tool to generate your numbers, but may not be the right person to help you with other troubleshooting issues. Just FYI, the person who provides your username and password is NOT necessarily a recorder tech support person. It is important that the temporary user name and password be used right away to access the recorder and re-establish some level of security, and to make sure they don’t expire before you can use them. They’ll both be numbers, to avoid any confusion or issues with upper case, lower case, and symbols. The temporary username and password Honeywell provides you over the phone will only be valid for the day you call and will expire at midnight. Now, with those two pieces of information, call Honeywell’s technical assistance center (TAC) support line at 80 and ask them to provide you with a temporary user name and password. Experience has shown that the recorder’s date is not always the same as today’s date. Make sure you check this before you move on to the next step. Next, look in the upper-right display of your recorder, in the blue status bar. If you can’t read it there, go on the recorder’s screen (above right) and follow this trail: General status page menu > status > system > general > serial number. On the paper tag (below left), right above the CE logo mark, there’s a six-digit number starting with an 8. You’re only two pieces of information away: The recorder’s internal serial number, and the date the recorder is using.įirst, take a look at your recorder. But if that’s not the case, what do you do when everyone is locked out of an X-series recorder? Hopefully, there’s a user at your location with administrator level access, who can reset a locked-out user. But don’t give up hope: There is an answer. There is NO backdoor password for an X-series recorder. You’re locked out of your recorder and can’t figure out how to get back in.įirst, I apologize for luring you into reading this. So I’m guessing if you searched for the backdoor password, you’re in that situation. I just mean it can cause problems if a user fails to enter their username and password right, and ends up locked out of the recorder. One of the weaknesses of Honeywell’s X-series paperless recorders is password security. You can configure it to keep operators from making configuration changes, and it’s a necessary part of being able to view a recorder’s data using a web browser. One of the strengths of Honeywell’s X-series paperless recorders is password security.

Honeywell multitrend paperless recorder